CALL CENTER INFORMATION TEXT ON THE PROTECTION OF PERSONAL DATA
This information text has been prepared by Dörtel Gemi, acting as the data controller, within the scope of Article 10 of the Personal Data Protection Law No. 6698 and the Communiqué on the Procedures and Principles to be Complied with in Fulfilling the Information Obligation.
1. Identity of the Data Controller
In accordance with the Personal Data Protection Law No. 6698 (“Law No. 6698”), your personal data may be processed by Dörtel Gemi as the data controller within the scope explained below.
Title: Dörtel Gemi Söküm San. ve Tic. Ltd. Şti
Internet Address: https://dortelgemi.com
Phone Number: +90 232 618 21 18
E-Mail Address: info@dortelgemi.com
Address: Ship Dismantling Area Parel No:17 35800 Aliaga/IZMIR
2. Purposes of Processing Personal Data
Within the framework of the responsibilities imposed on our company by the legislation, your personal data is processed by us or by real/legal person data processors that we will assign, in accordance with the personal data processing conditions specified in Articles 5 and 6 of the Law, provided that the basic principles of the Law are adhered to. In this context, your personal data is processed in line with our processing purposes in the following situations and conditions:
• Proper addressing of the caller,
• Confirmation of the call and determination of the number of calls for statistical purposes,
• Use as evidence in possible future disputes,
• Conducting audit/ethical activities,
• Conducting internal audit/investigation activities,
• Conducting/auditing business activities,
• Conducting customer relations management processes,
• Managing performance evaluation processes,
• Following up on requests and complaints,
• Conducting our company’s information consultancy service provision process.
3. Method and Legal Reason for Collecting Personal Data
Your personal data is obtained by the data owner sharing his/her personal data during the conversations with our call center and by recording the conversations.
The legal reasons for the processing of your personal data by the Company are the exceptions to the explicit consent specified in subparagraphs a, c, ç, e and f of the second paragraph of Article 5 of the PDPL. Your personal data is processed in accordance with all applicable legislation for the specified legal reasons and for the purposes specified in this disclosure text.
4. Transfer of Personal Data
Our company acts in accordance with the regulations stipulated in the PDPL regarding the transfer of personal data. Subject to the exceptional cases stipulated in the legislation, personal data and special data are not transferred to other real or legal persons by us without the explicit consent of the Data Owner.
In the exceptional cases stipulated by the PDPL and other legislation, utmost care is taken to comply with the forms and limitations stipulated in the legislation during the transfer of personal data to authorized administrative or judicial institutions or private organizations.
5. Rights of the Data Subject
The persons concerned have the following rights in accordance with Article 11 of the Law:
• To learn whether personal data has been processed,
• To request information if personal data has been processed,
• To learn the purpose of processing personal data and whether they are used in accordance with their purpose,
• To know the third parties to whom personal data is transferred domestically or abroad,
• To request correction of personal data if it is processed incompletely or incorrectly and to request notification of the action taken in this context to third parties to whom personal data is transferred,
• To request deletion or destruction of personal data if the reasons requiring processing are eliminated despite the fact that it has been processed in accordance with the provisions of the KVKK and other relevant laws and to request notification of the action taken in this context to third parties to whom personal data is transferred,
• To object to the emergence of a result against the person by analyzing the processed data exclusively through automated systems,
• To request compensation for the damages incurred due to the unlawful processing of personal data.
The relevant person may submit his/her requests regarding these rights to the Data Controller in accordance with the Communiqué on Application Procedures and Principles. Applications must include name, surname, signature if the application is in writing, Turkish Republic identity number for citizens of the Republic of Turkey, nationality for foreigners, passport number/identity number, place of residence or workplace address for notification, e-mail address for notification, telephone or fax number if any, and the subject of the request.
In the application you will make to exercise your rights as the personal data owner and specified above and which includes your explanations regarding the right you request to exercise; the subject you request must be clear and understandable, the subject you request must be related to you or if you are acting on behalf of someone else, you must be specifically authorized in this regard and your authority must be documented, the application must include your identity and address information and documents proving your identity must be attached to the application.